Welcome to the Help section of Italian Collection!
We invite you to see the most frequently asked questions (F.A.Q.) below.
They are organized by topic, so click on the question you want to ask to find the answer.
If you can't find what you're looking for, please don't hesitate to contact us here:
Italian Collection by Travel as you feel S.r.l.
Piazza Adriana 11
00193 - Rome, Italy
It’s a website for booking hotels, farmhouses, villas and apartments in Italy, selecting the best Italian properties and placing them in different ‘Collections’.
You’ll find hotels, farmhouses, apartments, villas and bed&breakfasts of superior quality.
They are 12 themed containers to help you find a property for your vacations according to what type of holiday you wish to have.
Romantic: Hotels and resorts for couples looking for intimate moments.
Historic Cities: a collection of Hotels and Apartments in the heart of the most beautiful historic cities in Italy.
Country: Resorts and Farmhouses surrounded by nature and close to medieval villages.
Wellness: spa centers and Wellness Resorts for those looking to take care of themselves.
Business: a selection of comfortable and efficient Hotels, for those who travel for work.
Luxury: top properties where comfort and service set new standards for perfection.
Family: Hotels and Villas perfect for children, because parents are on vacation only when their child is happy.
Art & Design: properties designed by great architects or with a great historic and artistic value.
Dine & Wine: holidays in welcoming properties, where pleasure embraces all the senses.
Sport and Adventure: properties located in places ideal for travellers who like to move even on vacation.
Beach: the best Hotels and Apartments on the Italian coasts and lake shores.
Mountain: Resorts and Hotels in high altitudes, where the beauty of mountains reigns.
They’re destinations which have been clicked the most by our visitors, the most renowned and important places to visit in Italy.
It’s a window to the most interesting properties in the area where you’re looking for lodging. By clicking on the name of one of them, a small box will appear with a quick look into the chosen property.
You’ll find 3 fun and useful suggestions on the most interesting things to do in the area you’re visiting.
They are free benefits which the properties offer exclusively to Italian Collection clients. Included in the price, you might be offered a welcome drink, a room upgrade and many other benefits dedicated to you!
It’s the daily update of a properties’ availability and allows to book hotels and immediately receive confermation of a succesful booking.
By entering a place which you want to visit in the “Destination” of the green search box. A selection of Italian Collection properties will appear in the destination you chose.
By entering (with the destination) the dates “From” and “To”, the number of rooms and the number of guests, and clicking on “Search”.
You can use the “price” filter in the grey line just above the property listings, or use the filter to arrange prices on the left hand side of the page.
You can use the ‘neighbourhood’ filter located on the left of the city’s page (example Rome) to locate hotels in one or more preferred neighbourhoods.
You’ll find all the services offered by a property under the ‘Services’ box on the properties’ page.
- By clicking on the collection you’re interested in on the homepage and then on the place you’d like to visit (you’ll also find the number of properties found in the selected collection).
- From the destination page (example: Rome) you can use the “Collection” filter on the left.
You have two alternatives: click on the ‘nearby buroughs’ on the left of the page, or try changing your dates slightly to find availability.
Some properties, typically apartments, villas and some farmhouses, don’t update their availability online preferring to confirm availability directly to the person enquiring. To book these properties, you must request offline availability.
By clicking the “Check availability” icon on the properties’ page.
The properties you are looking into offer offline availability.
No, the request holds no binds. If the property confirms availability for the dates requested, you will receive an email with the offer and that’s when you’ll have the chance to accept or decline.
Yes, and is actually suggested to do so simultaneously. If one property is not available, then you’ll immediately know which ones are. And if all are available, then you’ll only have to choose your favorite.
It’s a control board where all the messages with their answers will be readily available to you, so you’ll be able to easily manage your requests and choose the property that’s right for you.
Many properties, especially the smaller ones, prefer not to update their availability online. Your patience will be rewarded when you’ll discover a special and relatively unknown place for a fantastic vacation!
You’ll be able to quickly and safely book any type of property (hotels, apartments, farmhouses and villas) all in one place, complete with updated information and photographs on the places you’ll want to visit with useful ideas and hints.
- For the online properties (hotels): when choosing an accommodation (rooms) which the property offers, click on ‘Book” and complete the booking form with personal and payment information requested.
- For offline properties (farmhouse, villas and apartments): when choosing an accommodation type (room) which the property offers, click on “Check availability” and wait for a confirmation by the property (an email with a link will be sent to complete the booking process).
When searching for availability, do not consider children in the total number of guests. Conditions reserved for children and extra beds are stated in the properties’ conditions. Once you’ve chosen your property, and have verified that extra beds or baby cots can be requested, click on the “Book” and insert your request in the ‘Property Notes’ box. NB: Italian Collection can’t monitor this exchange of information; it will be the client’s responsabilità to check availability and cost for extra beds or baby cots.
Once you’ve entered all the information and have clicked ‘Book’, if the credit card details are correct, then a confirmation page will be automatically appear and a voucher sent to the email address you used to book.
On Italian Collection you’ll be able to use VISA, Mastercard, American Express and Diners. Nonetheless, some properties may not accept payments via credit card, so we suggest you check in the conditions box of the property you’ve selected.
Yes, absolutely. We use the highest security systems currently available on the market for transferring data (128-bit SSL ) and data use is guaranteed by THAWTE Inc, the first Authority in the world to relase SSL certificates.
The SSL protocol guarantees security and privacy of online communication, allowing client/server applications to comunicate while avoiding intrusions, manumissions or false messaging.
Credit card details are used only to guarantee a reservation. Under no circumstance will Italian Collection debit any cost on your credit card. Debits can only be made by a property in case of a NO SHOW not communicated within the cancellation policy (cancellation penalty).
Credit card data given to Italian Collection serve only for reservation guarantee. Payment will be made accordino to the properties’ payment conditions which will typically be:
- in hotels, by credit card at check out.
- bank transfer or credit card for apartments, farmhouses and villas.
NB. Please double-check payment modes of the property selected as some may change according to time of year or type of room, or a pre-payment may be requested for special offers.
No, the price of a selected accommodation (room) is not increased and no commission is required.
In “Property services”, you’ll find all that is included in the standard offer. Caution! Some properties can reserve particular offers only to some rooms or accommodations. These “Included Services” will be visible in each indipendent accommodation (room) and will only be valid for such.
Prices shown are per accommodation (room).
Yes, all taxes are included in the price.
It depends on the accommodation (room). You’ll find this information in the description of the chosen accommodation (room).
This information can be found in the “Property Conditions”.
The address can be found just below the name of the property or within the “Information on the Area” box. Attention: Upon reservation, the address will be communicated nonetheless together with the voucher and other useful information in regards to your reservation.
Of course! Italian Collection has partnered with AVIS rent-a-car to offer a simple way to reserve a car with the best prices on the market.